ASSOCIATE TO THE CUSTOMS CHIEF OFFICER

Company Description

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime, and rail) in Africa.

The company is now part of the MSC Group, a leading global shipping and logistics container line. With expertise developed over more than a century and more than 23,000 employees in 50 countries—including 3,000 in Cameroon—AGL provides its African and global customers with comprehensive, customized, and innovative logistics solutions, with the ambition to contribute sustainably to Africa's transformation.

AGL is also present in Haiti and Timor.

Position

Department: CUSTOMS FREIGHT FORWARDING

Title: DEPUTY HEAD OF CUSTOMS DEPARTMENT (M/F)

Contract Type: CDI (Permanent/Open-ended)

Location: Africa, Cameroon

Working Hours: Full-time

Mission Description

MISSIONS:

• Coordination and development of the Customs Advisory center of expertise.
• Strategic and operational support.
• Regulatory compliance and governance.
• Team coordination.
• Performance and reporting.

ACTIVITIES:

1. Management, Coordination, and Development of the Customs Advisory Center:

• Contribute to the structuring, steering, and development of a true customs expertise hub, positioned as a full business line that generates value and revenue.
• Help define and implement a "Customs Advisory" service offer (consulting, audit, optimization, litigation assistance, structuring of customs schemes) tailored to different client segments (Oil & Gas, Mining, Agri-industry, Retail, Industry, Shipowners, etc.).
• Participate in leading a pool of multidisciplinary experts (operations, tax, legal, compliance), ensuring the quality, consistency, and relevance of the services delivered.
• Identify and formalize internal expertise to build a reference framework of customs "know-how" that is both differentiating and commercially valuable.
• Actively contribute to business development: drafting technical and financial proposals, participating in tenders, supporting sales teams, and negotiating with clients.
• Contribute to the implementation of a structured economic model (service catalog, pricing, margins, profitability monitoring) and manage the performance of the hub (revenue, margin, conversion rate, customer satisfaction).
• Position the company as a benchmark for customs expertise with clients and institutions (Customs, tax authorities, professional bodies), contributing to its influence and reach.
• Ensure the skills development of teams and foster a culture of technical excellence and high-value advisory.

2. Strategic and Operational Support:

• Supervise import, export, transit, and special regime customs files.
• Ensure the fluidity of operations in compliance with contractual deadlines and customer requirements.

3. Regulatory Compliance & Governance:

• Ensure strict application of Cameroonian customs regulations and Group procedures.
• Conduct regulatory monitoring and disseminate updates to teams.
• Participate in the management of customs controls, disputes, reassessments, and audits.
• Guarantee compliance with the Group's ethical and compliance standards.

4. Performance & Reporting:

• Monitor and analyze customs performance indicators (deadlines, compliance, costs, disputes).
• Provide regular reporting.
• Contribute to the continuous improvement of customs processes and tools.
• Support the professional growth and skills development of employees.

Profile

Education:

• Master’s degree (Bac+4/5) in International Trade, Customs, Logistics, Transport, or an equivalent field.

Professional Experience:

• Minimum 5 to 7 years of proven experience in customs operations and transit.
• Strong mastery of customs procedures in Cameroon.
• Experience in a structured or multinational environment is highly appreciated.

Desired Assets:

• Experience in a multinational logistics, transit, or transport company.
• Knowledge of the port platforms in Douala and/or Kribi.
• Mastery of IT tools and customs systems.
• Awareness of Group compliance and ethics rules.
• English proficiency: Fluent or professional.

Key Skills:

• Excellent knowledge of customs regulations.
• Ability to analyze and manage complex situations.
• Rigor, organizational skills, and respect for deadlines.
• Operational leadership, team spirit, and diplomacy.
• Integrity, discretion, and a high sense of responsibility.

Apply in one click here: AGL Career Link: